Terms and Conditions

Last updated: 15 September 2026

Contact Details

OzzyBet is operated by Novatrix SRL.

Registered company name: Novatrix SRL
Company registration number: 3-102-893958
Gaming licence authority: Tobique Gaming Commission
Licence number: 0000002

Registered website: https://ozzybet.app

Customer support email: [email protected]
Responsible gambling email: [email protected]
General enquiries: [email protected]

If you have any questions about these Terms and Conditions or your account, please contact our support team using the details above.

1. Introduction

These Terms and Conditions set out the rules for using OzzyBet and all products, features and services offered under the OzzyBet brand ("OzzyBet", "we", "us", "our"). By creating an account, making a deposit, placing a bet, claiming a bonus, or using any part of the OzzyBet Casino platform, you agree to be bound by these Terms and Conditions, our Privacy Policy, Bonus Terms, and any other rules published on our site.

Please read these Terms carefully before using the site. If you do not agree with any part of these Terms, you must stop using OzzyBet and close your account.

2. Definitions

For clarity, in these Terms:

• "Account" means your real money player account with OzzyBet.
• "Games" means all casino games available at OzzyBet, including pokies, slots, jackpot games, bonus buy games, Megaways, instant games, live casino and table games.
• "Bonus" means any promotional funds, free spins, cashback, tournament reward or other incentive credited by OzzyBet.
• "Real Money" means funds that you deposit or win from wagering that are not subject to wagering requirements.
• "You", "Your", "Player" means any person who accesses OzzyBet and/or opens an account.
• "Applicable Law" means all laws and regulations that apply to you and to OzzyBet, including the rules of the Tobique Gaming Commission and any local laws in your country or state.

3. Eligibility and Legal Use

3.1 Age requirement

OzzyBet is strictly for adults. You must:

• Be at least 18 years of age; and
• Be of legal age for online gambling in your jurisdiction.

We may request proof of age at any time and suspend or close your account until age verification is completed. Use of our services by anyone under 18 is prohibited. Winnings may be voided and reported to the relevant authorities if an account is found to be used by a minor.

3.2 Jurisdiction and local laws

You are responsible for checking and following the laws that apply to you before you register or place a bet. By using OzzyBet you confirm that online casino play is legal where you live and that you have full legal capacity to enter into this agreement.

OzzyBet is focused on players in Australia; however, some Australian states or territories may restrict access to certain products or promotions. We may block or restrict access from particular countries, states, or IP addresses without prior notice if required by law or our licensing conditions.

3.3 One account per person

You may only open and use one account with OzzyBet. Creating more than one account, using false details, or acting on behalf of another person is not allowed and may result in closure of all related accounts, cancellation of bets and forfeiture of funds.

4. Account Registration and Verification

4.1 Registration

To use OzzyBet for real money play, you must complete the registration process. When creating an account, you must provide accurate and complete information, including but not limited to:

• Full legal name
• Date of birth
• Residential address
• Email address and phone number
• Preferred currency

You confirm that the information you provide is true and that you will keep it updated. Failure to provide accurate information may lead to delays in withdrawals, suspension of your account, or closure.

4.2 Know Your Customer (KYC) checks

To comply with our licence and anti-money laundering obligations, we may ask you to verify your identity and address. This may include providing:

• Government-issued photo ID (passport, driver licence, ID card)
• Proof of address (utility bill, bank statement, or similar document)
• Proof of ownership of payment method used (bank statement, card copy, wallet screenshot)

We may suspend deposits, bonuses, and withdrawals until KYC checks are completed. In some cases, we may request updated documents at a later stage.

4.3 Account security

You are responsible for keeping your login details confidential. You must:

• Keep your username and password secret
• Not share your account with anyone
• Notify us immediately if you suspect unauthorised access

You are responsible for all activity carried out under your account unless we confirm that your account was compromised due to a failure on our side.

5. Restricted Activity

You agree not to:

• Use OzzyBet for any unlawful purpose
• Deposit funds obtained from criminal or unauthorised sources
• Use VPNs or other tools with the aim to hide your location to bypass local laws or restrictions
• Transfer or sell your account to another person
• Use automated tools, bots, or software to play games or place bets
• Manipulate games, software, or promotions, or try to gain an unfair edge
• Abuse chargebacks or card disputes
• Engage in any fraudulent or dishonest behaviour

If we suspect misuse or fraud, we may block your account, hold your balance, investigate the activity, and report the matter to relevant authorities.

6. Deposits

6.1 Available payment methods

OzzyBet accepts deposits using the following methods:

6.2 Currencies

We accept the following currencies for deposits and play (subject to availability in your region):

• AUD
• USD
• EUR
• NZD
• BTC
• ETH
• LTC
• USDT
• USDC
• DOGE
• XRP
• SOL
• TRX
• BCH

Where a currency conversion is needed, the rate will be set by our payment providers or banking partners. Minor rounding differences may occur.

6.3 Deposit procedure

To deposit, you must:

• Register an OzzyBet account
• Open the cashier section
• Select a preferred payment method
• Enter the deposit amount in AUD (or another supported currency)
• Confirm the transaction
• Wait for funds to be credited after payment confirmation

The minimum deposit is A$20, unless stated otherwise in a specific promotion.

6.4 Third-party payments

You may only use payment methods that are registered in your own name. We may request proof that you are the legal owner of any card, account, or wallet used. Deposits made using another person’s payment details without permission may be treated as fraud and reported.

6.5 Chargebacks

If a chargeback or reversal is filed on a deposit, we may:

• Block your account and any linked accounts
• Cancel related bets and bonuses
• Deduct the chargeback amount and any processing costs from your balance
• Report the matter to payment providers, banks, and relevant authorities

7. Withdrawals

7.1 Withdrawal methods and limits

OzzyBet offers the following withdrawal methods (subject to availability in your region and successful verification):

The minimum withdrawal is A$20 or currency equivalent, unless stated otherwise. Daily, weekly, or monthly limits may apply. We may adjust limits for security reasons or due to regulatory duties.

7.2 Withdrawal processing

Average processing time is 12 minutes after approval, but may be longer during peak periods or while checks are carried out. Bank transfer withdrawals may take 1–3 business days depending on your bank.

Before a withdrawal is approved, we may:

• Verify your identity and address
• Check your gameplay and transaction history
• Confirm ownership of your payment method

7.3 Withdrawal procedure

To request a withdrawal, you must:

• Log in to your OzzyBet account
• Complete KYC verification if required
• Open the withdrawal section
• Choose a withdrawal method
• Enter the amount in AUD (or another supported currency)
• Submit the request
• Wait to receive funds after approval

7.4 Wagering of deposited funds

To support responsible gambling and prevent misuse, OzzyBet may require that each deposit is wagered at least once before withdrawal. This condition helps manage fraud and money laundering risk. If you request a withdrawal without any play, we may charge a reasonable fee or cancel the request and ask for additional documents.

7.5 Dormant balances and unverified accounts

If your account is not fully verified, we may limit or delay withdrawals until checks are complete. If we cannot verify you or if you fail to respond to our requests within a reasonable period, your account may be suspended and funds handled under applicable laws.

8. Bonuses and Promotions

8.1 General bonus rules

Promotions offered by OzzyBet, including the OzzyBet Welcome Bonus, Reload Bonus, Weekly Cashback, Tournament Rewards and any other campaigns, are governed by both these Terms and the specific Bonus Terms published in the promotions section.

By claiming or using any bonus you accept:

• Wagering requirements
• Game contribution rules
• Time limits
• Maximum bet rules
• Maximum cashout limits (if stated)

8.2 OzzyBet Welcome Bonus

The OzzyBet Welcome Bonus currently offers 100% up to A$1,000 plus 100 Free Spins, subject to change and availability. Key points include (subject to full bonus terms on site):

• Available for new players only
• 35x wagering requirement on the bonus amount
• Maximum bet while wagering is A$10 per spin or equivalent
• Bonus must be completed within the set promotional period
• Slots and pokies usually contribute 100% towards wagering
• Live casino and table games may have reduced or zero contribution

To claim, you must:

• Register an OzzyBet account
• Complete required verification, if requested
• Make a qualifying deposit
• Activate the welcome offer before playing eligible games

8.3 Other bonuses

OzzyBet may also offer the following recurring or special promotions:

• Reload Bonus: 50% up to A$500, available to selected existing players; 35x wagering may apply.
• Weekly Cashback: Up to 15% cashback with a 10x wagering requirement; eligibility depends on activity.
• Tournament Rewards: Prize pools up to A$1,100,000, usually with no wagering on cash rewards; minimum bets or game restrictions may apply.

8.4 Bonus abuse

Bonus abuse, including but not limited to the following, is not allowed:

• Creating multiple accounts to claim the same offer
• Using low-risk betting patterns to clear wagering
• Delaying bonus rounds or features for future play
• Placing bets above the maximum allowed limit while wagering
• Withdrawing before meeting wagering conditions

In cases of suspected bonus abuse, OzzyBet may remove bonuses, cancel winnings linked to such abuse, and close the account if needed.

9. Games and Software

9.1 Game providers

OzzyBet offers more than 16,500 games from leading providers such as:

• BGaming
• Pragmatic Play
• Nolimit City
• Play'n GO
• Hacksaw Gaming
• 7RingsGaming
• Evoplay Entertainment
• Betsoft
• Playson
• Spinomenal
• NetGame
• Belatra
• Booming Games
• 100HP Gaming
• 3 Oaks
• 7777gaming
• Novomatic
• PG Soft
• TaDa Gaming
• ICONIC21
• Absolute Live Gaming
• BetGames
• Creedroomz

9.2 Fair play and random results

All games are provided by licensed studios that use random number generators (RNGs) to produce fair and random outcomes. Results of games are final and cannot be changed except in the case of a clear technical error, malfunction, or misconfiguration.

9.3 Game rules

Each game has its own set of rules and payout tables, available in the game client. It is your duty to read and understand the rules before playing. By placing a bet, you accept the rules and payouts of that game.

9.4 Disconnections and technical issues

If you are disconnected during a game round:

• The game result may be completed by the server
• Any winnings will be credited to your account as usual
• In some games you may resume from the point of disconnection

If a game or feature malfunctions, all affected bets may be voided and the original stakes returned. We will not be liable for any direct or indirect loss as a result of internet issues, hardware faults, or your own technical equipment.

10. Mobile Use and App Information

OzzyBet is available through a mobile browser application. No download is required. Our mobile experience includes:

• Mobile-optimised casino lobby
• Fast loading pokies and slots
• Touch-friendly controls
• Full access to payments, bonuses, and account management

Some features or games may not be available on certain devices or operating systems. You are responsible for data charges or any costs charged by your mobile provider.

11. Responsible Gambling

OzzyBet supports safe and responsible play. We encourage you to treat gambling as a form of entertainment and never as a way to make income or solve financial problems.

11.1 Player tools

We may offer responsible gambling tools, which can include:

• Deposit limits
• Loss limits
• Session or time limits
• Self-exclusion options

Further information is available in our Responsible Gambling section or by contacting our support or responsible gambling team at [email protected].

11.2 Self-exclusion

If you feel that your gambling is getting out of control, you should consider self-exclusion. Self-exclusion blocks access to your OzzyBet account for a set period. During exclusion, you must not try to open new accounts with OzzyBet. We will take reasonable steps to enforce exclusions, but you also share responsibility for your own behaviour.

12. Anti-Money Laundering and Security

OzzyBet follows anti-money laundering (AML) and counter-terrorism financing (CTF) policies as required by our licence and relevant regulations.

We may:

• Monitor transactions and gameplay
• Request additional documents
• Report suspicious activity to the relevant authorities
• Delay or block withdrawals during investigations

We reserve the right to close accounts and hold funds where required under AML/CTF laws.

13. Intellectual Property

All content on OzzyBet, including logos, trademarks, text, graphics, software, sound, images, and layout, is owned by OzzyBet or our partners and is protected by intellectual property laws.

You may use the site and content for personal entertainment only. You may not:

• Copy, reproduce, or distribute site content without written permission
• Modify or tamper with the site or software
• Use our brand or logo for promotion without consent

14. Privacy and Data Protection

We collect and process personal data in line with our Privacy Policy and applicable data protection laws. By using OzzyBet you consent to such processing.

This includes:

• Identity verification and security checks
• Transaction processing
• Fraud prevention and AML obligations
• Marketing communication where you have provided consent

You have the right to access, correct, and in some cases delete your personal data in line with relevant regulations. For privacy enquiries, contact [email protected].

15. Account Suspension and Closure

15.1 Closure by you

You may close your OzzyBet account at any time by contacting customer support. Before closing, you should withdraw any remaining real money balance subject to our verification and withdrawal rules.

15.2 Suspension or closure by OzzyBet

We may suspend or close your account if we have a valid reason, which may include:

• Suspicion of fraud or money laundering
• Use of multiple accounts
• Chargebacks or card disputes
• Bonus abuse or promotion misuse
• Providing false or misleading information
• Breaching these Terms or any other OzzyBet policy

In serious cases, we may withhold funds and report the matter to regulators or enforcement agencies in line with our legal commitments.

16. Dormant and Inactive Accounts

An account may be considered inactive if there has been no login activity for a set period, usually 12 months or as required by law. We may contact you by email or other channels to remind you about your balance and available options.

If your account stays inactive for a long time, we may apply a small administrative fee or take other steps required under applicable laws. Where the law requires, unclaimed funds may be transferred to a nominated authority. You can contact support to reactivate an inactive account, subject to verification.

17. Complaints and Disputes

17.1 Complaints procedure

If you are unhappy with our service, please contact [email protected] and provide:

• Your full name and username
• Details of your complaint or dispute
• Relevant dates, game titles, or transaction IDs

We aim to respond to complaints promptly and fairly. We may ask for extra information to help us review the matter.

17.2 Dispute resolution

If you are not satisfied with our final response, you may have the right to escalate the matter to our licensing authority or an approved dispute resolution body, where available. Instructions will be provided by our support team on request.

18. Limitation of Liability

To the extent permitted by law, OzzyBet, its owners, employees and partners will not be liable for any loss or damage that arises from your use of our site or services, including but not limited to:

• Loss of profits, winnings, or expected gains
• Business interruption
• Loss of data
• Computer or mobile device damage

Nothing in these Terms will limit our liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be limited by law.

You agree that your use of OzzyBet is at your own risk. You understand that gambling carries financial risk and that you may lose money.

19. Changes to Terms and Services

OzzyBet may revise these Terms from time to time to reflect changes in laws, regulatory requirements, business practice, or product updates. Updated Terms will be published on this page with the date of the latest change.

We may also modify, add, or remove games, features, promotions, or payment methods without prior notice where required for technical, legal, or commercial reasons.

If you continue to use OzzyBet after changes take effect, you are deemed to have accepted the updated Terms. If you do not agree with the changes, you must stop using the site and request account closure.

20. Severability

If any part of these Terms is found to be invalid or unenforceable, that part will be limited or removed to the minimum extent required, and the rest of the Terms will remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Bonus Terms and any other policies published on OzzyBet, form the entire agreement between you and us regarding your use of the site and services. Any prior agreement or understanding is replaced by this document.

22. Governing Law

These Terms and your use of OzzyBet are governed by the laws applicable to our licence with the Tobique Gaming Commission, except where mandatory consumer protection rules in your local jurisdiction provide otherwise.

23. Final Provisions

By registering, depositing, or playing at OzzyBet, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you have any doubts or questions about these Terms, please contact us at [email protected] before continuing to use our services.