Privacy Policy

Last updated: 15 September 2026

Welcome to OzzyBet. This Privacy Policy explains how OzzyBet Casino collects, uses, stores and protects your personal information when you visit our website, create an account, use our services or contact us. By using our services, you confirm that you have read and understood this Privacy Policy and agree to the practices described in it.

OzzyBet is owned and operated by Novatrix SRL, a company registered under number 3-102-893958 and licensed by the Tobique Gaming Commission under licence number 0000002.

Contact Details

If you have any questions about this Privacy Policy or about how we handle your information, you can contact us by email:

Email: [email protected]

We will do our best to reply in a clear, prompt and fair manner.

1. Scope of this Privacy Policy

This Privacy Policy applies to all personal information processed in connection with your use of OzzyBet services, including:

• Visiting our website and mobile browser application
• Creating and using an OzzyBet account
• Depositing and withdrawing funds
• Playing casino games and participating in promotions
• Contacting our customer support

This Privacy Policy does not apply to third-party websites, services or content that may be linked from our site. If you visit any third-party site through a link on our platform, their own privacy policy will apply.

2. Definitions

For ease of reading in this Privacy Policy:

• “OzzyBet”, “we”, “us”, “our” means Novatrix SRL operating under the OzzyBet brand.
• “You”, “your”, “player”, “user” means any person who accesses our website, creates an account or uses our services.
• “Personal information” means any information that can be used to identify you directly or indirectly, either by itself or together with other data.
• “Services” means our online casino services, games, promotions, payments and related features.

3. Information We Collect

3.1 Information you provide to us

We collect information that you provide directly when you use OzzyBet Casino, such as:

• Account registration data
  Full name, date of birth, residential address, email address, phone number, chosen username, password and preferred currency.
• Verification and KYC data
  Copies or details of identity documents (such as passport, driver licence or ID card), proof of address (such as utility bill or bank statement), payment method ownership confirmation and any other documents we may request to comply with legal and regulatory duties.
• Payment information
  Information about deposits and withdrawals, such as partial card details (where applicable), payment method type (PayID, Visa, Mastercard, Bank Transfer, Bitcoin, Ethereum, Litecoin and other supported methods), transaction amounts, currency and timestamps. We do not store full card numbers or CVV codes on our servers.
• Communication and support data
  Copies of emails, chat transcripts, complaint details, feedback and any other content you send to us.
• Marketing preferences
  Your choices about receiving marketing emails, SMS messages, push notifications or other promotional communications.

3.2 Information we collect automatically

When you use our services, we automatically collect certain information, including:

• Device information
  Type of device, operating system, browser type and version, language settings, screen resolution and similar technical details.
• Usage and log data
  Date and time of access, pages viewed, clicks, time spent in the lobby, games opened, game sessions, IP address and referrer URL.
• Mobile browser app data
  Information relating to use of our mobile-optimised application, including performance data, error logs and interaction data.
• Cookies and tracking technologies
  Data collected by cookies, beacons, pixels and similar tools (see the Cookies section below).

3.3 Information from third parties

We may receive information about you from third parties, such as:

• Identity verification and KYC service providers
• Payment service providers and banks
• Anti-fraud and risk management service providers
• Marketing and affiliate partners
• Regulatory or law enforcement bodies when permitted by law

This information helps us verify your identity, prevent fraud, process payments, comply with legal duties and improve our services.

4. Legal Bases for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a contract
  To provide you with our services under the Terms and Conditions, including opening and managing your account, processing payments and offering games.
• Legal and regulatory duties
  To satisfy requirements set by our gaming licence, anti-money laundering and counter-terrorist financing laws, responsible gambling laws, tax laws and other applicable rules.
• Legitimate interests
  To run, develop and secure our business, including fraud prevention, security monitoring, service improvements and direct marketing to current players, provided your rights do not override these interests.
• Consent
  For certain uses, such as some types of marketing or optional cookies, we rely on your explicit consent, which you may withdraw at any time.

5. How We Use Your Information

We use your personal information for the following purposes:

5.1 Account creation and management

• Creating and maintaining your OzzyBet account
• Verifying your identity and age
• Managing account settings, language and currency preferences
• Providing access to our games, promotions and loyalty features

5.2 Payments and transactions

• Processing deposits and withdrawals in AUD and other supported currencies
• Verifying payment methods and ownership
• Applying limits, monitoring transactions and preventing fraudulent activity

5.3 Service delivery

• Providing access to a wide range of pokies, slots, jackpot games, bonus buy games, Megaways titles, instant games, live casino and table games
• Managing welcome offers, reload bonuses, weekly cashback and tournament rewards
• Operating features of our desktop and mobile browser application

5.4 Security and fraud prevention

• Monitoring activity to detect and prevent fraud, abuse and money laundering
• Confirming identity to avoid account takeovers and unauthorised access
• Protecting our systems, networks and data against security threats

5.5 Legal compliance

• Meeting our duties under the licence issued by the Tobique Gaming Commission
• Complying with anti-money laundering and counter-terrorist financing rules
• Responding to lawful requests from regulators or law enforcement agencies
• Keeping necessary records for tax and accounting purposes

5.6 Marketing and personalisation

• Sending service messages about account activity, important changes and system notices
• Sending marketing offers, news about promotions, new games and tournaments, in line with your marketing preferences
• Personalising parts of the website, lobby and promotional content based on your activity and preferences

5.7 Customer support

• Replying to questions, complaints and feedback
• Investigating incidents related to payments, game sessions or account access
• Improving training and quality of our support service

5.8 Analytics and improvement

• Analysing aggregated data on how the platform is used
• Testing and improving features, performance and security
• Measuring the success of promotions and marketing campaigns

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide a smooth and secure experience.

6.1 What are cookies?

Cookies are small text files placed on your device when you visit our site. They help us recognise your device and remember your preferences.

6.2 Types of cookies we use

• Strictly necessary cookies
  Required for the proper operation of the website, such as enabling login, maintaining sessions and securing account access. These cookies cannot be disabled through our systems.
• Performance and analytics cookies
  Help us understand how visitors use the site, which pages are popular and where we can improve performance.
• Functional cookies
  Remember your choices, such as language, region and display preferences.
• Marketing and advertising cookies
  Used to deliver more relevant ads and offers, and to measure the effectiveness of campaigns.

6.3 Managing cookies

You can manage cookies through your browser settings. You may choose to block or delete cookies. However, if you disable certain cookies, some features of our services may not work correctly, and your overall experience may be affected.

7. Sharing Your Information

We may share your personal information with the following categories of recipients, always in line with this Privacy Policy and applicable laws:

• Group and related companies
  Companies that are part of the same group as Novatrix SRL, where required to provide services or for internal administration.
• Payment service providers and banks
  To process deposits, withdrawals and refunds via PayID, Visa, Mastercard, Bank Transfer, cryptocurrencies or other payment rails.
• Game providers
  Trusted third-party game studios and platforms (such as BGaming, Pragmatic Play, Nolimit City, Play'n GO and others) to allow access to their games, where limited data exchange is needed for game sessions, fairness checks, jackpots and technical support.
• Verification, fraud and risk management partners
  Independent service providers who assist with identity checks, document verification, sanctions and politically exposed persons screening, payment risk analysis and fraud detection.
• Marketing and analytics partners
  Service providers that help manage campaigns, send emails, run SMS or push notifications and perform analytics, always based on your preferences.
• Professional advisers
  Lawyers, auditors, accountants and similar advisers under professional duties of confidentiality.
• Regulatory bodies and law enforcement
  Authorities, regulators, courts or law enforcement agencies if we are required to share information by law, regulation or to protect our rights or the rights of others.
• Business transfers
  In the case of a merger, acquisition, reorganisation or sale of assets, your information may be shared with potential or actual buyers under strict confidentiality duties.

We do not sell your personal information to third parties.

8. International Transfers of Data

Due to the nature of online services and the locations of our partners, your information may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection standards.

Where we transfer personal information across borders, we take suitable measures to protect it, such as:

• Using standard contractual clauses or similar contractual safeguards where required
• Sharing data only with trusted partners who apply strong security measures
• Limiting transfers to what is necessary for service delivery and legal compliance

9. Data Retention

We keep your personal information for as long as needed to fulfil the purposes for which it was collected, and for any extra period required by law or regulation.

In general:

• We keep account, transaction and game history for a period required by gaming and anti-money laundering rules, usually several years after account closure.
• We retain KYC and identity documents for periods specified by law and our licence conditions.
• We keep communication records for a reasonable period to handle questions, disputes and quality checks.

When personal information is no longer needed, we will either delete it securely or anonymise it so that it is no longer linked to you.

10. Security of Your Information

We take security seriously and use a range of technical and organisational measures to protect your personal information from unauthorised access, use, change, disclosure or loss. These measures include:

• Secure socket layer (SSL) or similar encryption technology for data in transit
• Strict access controls and authentication for our systems
• Segregation of duties and role-based access to personal information
• Use of trusted data centres and infrastructure with strong physical security
• Regular monitoring, logging and security reviews
• Staff training on data protection and confidentiality

No system can be fully immune from security incidents, but we take reasonable steps to reduce risks and respond quickly if a breach happens. Where required by law, we will inform you and relevant authorities of any serious data breach without undue delay.

11. Your Rights

Subject to applicable laws and certain limits, you may have the following rights in relation to your personal information:

• Access
  The right to request confirmation about whether we process your personal information and to receive a copy of that information.
• Correction
  The right to ask us to correct inaccurate or incomplete personal information about you.
• Deletion
  The right to ask us to delete your personal information, subject to our legal and regulatory duties to retain some data.
• Restriction
  The right to ask us to limit how we use your information under certain conditions.
• Objection
  The right to object to certain forms of processing, including direct marketing.
• Data portability
  Where applicable, the right to receive some of your information in a structured, machine-readable format and to request that we transfer it to another service provider, when technically possible.
• Withdrawal of consent
  If processing is based on your consent, you may withdraw that consent at any time. This will not affect processing that took place before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We may ask you for proof of identity before we act on your request, to protect your account and data.

12. Marketing Communications

We may send you marketing messages about OzzyBet bonuses, promotions, tournaments, new games and special offers, in line with your marketing preferences and applicable laws.

You can manage or opt out of marketing communications at any time by:

• Using the unsubscribe link in our marketing emails
• Adjusting your marketing preferences in your account settings (if available)
• Contacting us at [email protected]

Service communications such as account notices, policy updates or important security alerts are necessary for the use of our services and cannot be fully opted out of, unless you close your account.

13. Children and Underage Use

OzzyBet services are strictly for adults who can legally gamble in their jurisdiction. We do not knowingly collect or process information from anyone under the legal gambling age.

If we become aware that an account is used by a person under the legal age, we will:

• Close the account
• Void bets and cancel bonuses where required
• Return any remaining deposits, subject to legal duties
• Delete or restrict personal information, as permitted by law

If you believe that a minor is using our services, please contact us at [email protected].

14. Responsible Gambling and Player Protection

We support responsible gambling and take steps to protect our players. Handling personal information is part of this effort.

We may use certain data to:

• Monitor for signs of risky behaviour
• Apply limits or self-exclusion settings requested by you
• Send reminders or information related to responsible gambling tools

Any such processing is carried out in line with our legal and regulatory duties and with respect for your privacy.

15. Third-Party Links and Services

Our site may contain links to external websites, apps or services provided by third parties, such as payment processors, verification providers, affiliates or information pages.

We do not control these third-party sites, and we are not responsible for how they handle your personal information. We recommend that you review the privacy policy of each third-party service you use.

16. Automated Decision-Making and Profiling

In some cases, we may use automated tools and profiling for:

• Fraud detection and risk assessment
• Verification checks
• Personalised offers and promotions
• Compliance with legal duties, including anti-money laundering rules

These processes help us provide secure and fair services. Where automated decisions have a significant legal or similar effect, we will ensure that suitable safeguards are in place, and, where required by law, you may have the right to request human review of such a decision.

17. Data Accuracy

You are responsible for ensuring that the information you provide to us is accurate and up to date. You should promptly update any details that change, such as your address, contact information or payment details.

If you find that any information we hold about you is incorrect, please let us know, and we will correct it as soon as reasonably practical.

18. Account Closure and Data

You may request to close your OzzyBet account at any time, subject to our Terms and Conditions. After account closure, we will:

• Stop using your account for new gaming activity
• Retain personal information only as required for legal, regulatory and accounting reasons
• Continue to protect your data in line with this Privacy Policy while it remains in our systems

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal or regulatory updates or internal processes.

When we make significant changes, we will take reasonable steps to inform you, such as:

• Posting the updated policy on our website
• Changing the “Last updated” date at the top of this page
• Sending you an email or account message, where appropriate

Your continued use of our services after the updated Privacy Policy becomes effective means that you accept the revised terms.

20. How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, you can contact us using the details below:

Please include your full name, registered email address and any relevant account details when contacting us, so we can locate your record and respond efficiently.

21. Complaints

We aim to handle your personal information fairly and in line with all legal duties. If you believe that we have not respected your rights or have concerns about how we handle your data, we encourage you to contact us first at [email protected] so we can look into the matter.

Depending on your place of residence and local laws, you may also have the right to lodge a complaint with a relevant data protection authority. Information about how to do this is usually available on the website of your local regulator.

22. Acceptance of This Privacy Policy

By registering an account, using our services or otherwise interacting with OzzyBet, you confirm that you have read, understood and accepted this Privacy Policy in full. If you do not agree with any part of this Policy, you should stop using our services and contact us if you need further clarification.

OzzyBet remains committed to handling your information with care, respect and in line with the law, so you can focus on enjoying our games and promotions with peace of mind.