Contact Us

Welcome to the official contact page of OzzyBet, an online casino created for Australian players who enjoy fast gameplay, clear rules and honest service. Operated by Novatrix SRL (company registration 3-102-893958) and licensed by the Tobique Gaming Commission under licence number 0000002, OzzyBet is built on fair play, secure payments and responsible gambling. Our goal is simple: to give you a safe and enjoyable place to play while making sure support is always close at hand.

OzzyBet brings together more than 16,500 games, including pokies, jackpot games, bonus buy titles, Megaways, instant games, live casino and table games from trusted providers such as BGaming, Pragmatic Play, Nolimit City, Play'n GO, Hacksaw Gaming, Betsoft, Playson, Spinomenal, Novomatic, PG Soft, Absolute Live Gaming, BetGames, Creedroomz and many others. From large tournament prize pools up to A$1,100,000 to weekly cashback, our promotions are built to reward regular play, while still following clear rules and wagering requirements.

Our welcome bonus for new players is 100% up to A$1,000 plus 100 free spins, with a 35x wagering requirement on the bonus amount and a maximum bet of A$10 per spin during wagering. Slots count 100% to these requirements, while live casino and table games may contribute less. We present all offers with direct wording so you know exactly what to expect before you claim a bonus or join a promotion.

Deposits and withdrawals are a core part of your experience at OzzyBet. We support PayID, Visa, Mastercard, Bitcoin, Ethereum and Litecoin for deposits, with instant or near‑instant payment times and no processing fees from our side. For withdrawals, you can use PayID, bank transfer or crypto, with average processing times around 12 minutes and daily limits starting from A$20 and up to A$3,000 per day. We focus on speed and clarity, so you always know how and when you will receive your funds.

Our mobile browser application means you can access the full OzzyBet Casino lobby directly from iOS and Android devices without any download. The lobby is optimised for touch controls, quick loading pokies, live tables and full account management, including payments and bonuses. No matter where you play from in Australia, our support team is ready to help you solve issues and answer questions as quickly as possible.

Our Mission and Player Promise

OzzyBet is built for Australian players who value safety, speed and honest communication. Our mission is to combine a wide range of casino games with strong player protection, clear bonus rules and responsive support. We aim to handle your questions with respect and care, whether you are a new player asking about verification or a regular player who needs help with a withdrawal or bonus.

Every contact you make with us is treated as important. We keep records secure, follow our licence rules and apply strict privacy standards so your personal and payment data stays protected. Responsible gambling is central to how we operate: we offer tools that help you set deposit limits, cooling‑off periods and self‑exclusion when you need a break.

How to Contact OzzyBet

If you have any question about your account, payments, bonuses or games, our support team is here to help. Please use the official contact channels listed below. For your safety, we will never ask you to share passwords or full card details by email or chat.

Email Support

The easiest way to reach us is by email:

• General support: [email protected]

You can use this email for:

• Account registration and login issues
• Verification (KYC) questions
• Deposit and withdrawal assistance
• Bonus and promotions information
• Technical issues with games or site performance
• Feedback, complaints and suggestions

When you contact us, please include your full name, the email registered on your OzzyBet account and, if possible, your account ID. This helps us locate your details faster and reduces the time needed to resolve your request.

Expected Response Times

We understand that casino‑related queries, especially those connected with payments or verification, can feel urgent. Our support team works hard to answer all emails as quickly as possible.

For complex matters such as document checks, payment trace requests or bonus dispute reviews, handling time can be longer, but we will keep you informed at each step.

Information to Include in Your Message

To help us resolve your query in one reply, please include the following details where relevant:

• Your full name and date of birth
• The email address linked to your OzzyBet account
• Your account ID (if known)
• Type of device (desktop, mobile, tablet) and operating system (Windows, macOS, iOS, Android)
• Payment method used (for deposit/withdrawal questions)
• Transaction amount and approximate date
• Game name and provider (for game issues)
• Clear description of the problem and any error messages

Screenshots can be useful, especially for error messages or payment receipts. You can attach them directly to your email so our team can see what you see.

Support for Payments and Withdrawals

If your question relates to deposits or withdrawals, our team will guide you through each step and explain any status messages or pending actions. Common payment topics include:

• How to make a first deposit using PayID, Visa, Mastercard or crypto
• Minimum and maximum deposit and withdrawal limits
• Average processing times for PayID, bank transfer and crypto payouts
• Why a withdrawal may be pending approval
• What documents are required for account verification
• How currency options like AUD, USD, EUR, NZD or digital coins are handled

Our role is to make each step clear so you always know where your money stands and what is required from you, especially around KYC checks and regulatory obligations.

Bonus, Cashback and Tournament Support

OzzyBet offers several promotions, including a Welcome Bonus, Reload Bonus, Weekly Cashback and Tournament Rewards with prize pools up to A$1,100,000. If you need help understanding any promotion, our team can explain:

• How to claim and activate specific bonuses
• Current wagering requirements and game contribution rates
• Maximum bets during bonus play
• Expiry dates and promotional periods
• How cashback is calculated and credited
• How rankings and prizes work in tournaments

If you believe bonus funds or free spins have not been credited correctly, please contact us with the name of the promotion, date of deposit and any screenshots you may have. We will review the promotion history and respond with a clear explanation.

Technical and Mobile Support

Our mobile browser application works on most modern iOS and Android devices, giving you access to pokies, live casino and account features without a separate download. If you experience technical issues such as loading errors, lag, game crashes or difficulty accessing your account, please contact us with:

• Device model and operating system version
• Browser used (for example, Chrome, Safari)
• Time and date of the issue
• Name of the game or section affected

In many cases, a quick check of cache, browser version or connection can fix issues, but our team will investigate further if needed.

Responsible Gambling and Account Limits

Your safety as a player is a priority at OzzyBet. If you feel your gambling is becoming stressful or you are losing control, we encourage you to reach out to our support team as soon as possible. We can explain and help apply various tools, including:

• Deposit limits (daily, weekly or monthly)
• Session limits and time reminders
• Cooling‑off periods
• Self‑exclusion for longer breaks
• Information about independent support organisations

Any request for limits or self‑exclusion is handled with discretion. Once active, these settings are applied to your account in line with our responsible gambling policy and licence obligations.

Complaints and Dispute Handling

If you are not satisfied with a decision or service related to your OzzyBet account, you have the right to raise a formal complaint. To do this, please send a clear description of the matter to our email support, marked as “Complaint” in the subject line. Include all relevant details, such as dates, transaction IDs and prior correspondence.

Our internal team will review your complaint carefully and respond within a fair time frame. If further checks are needed, we will keep you updated on progress. Our aim is to resolve issues in a way that respects both you and our licence duties.

Stay Connected with OzzyBet

For general information about our games, promotions, payment options, app features and licence details, you can always visit our homepage at ozzybet.app. For anything that needs personal help, clarification or individual review, please reach out to us by email so we can look at your account and provide accurate guidance.

Thank you for choosing OzzyBet Casino. We value your trust and will continue working to provide a safe, fair and enjoyable place to play for Australian players. If you have any questions at all, large or small, our support team is ready to assist you.